Frequently Asked Questions
At Euro Freight Lines, we pride ourselves on being an industry leader in transport and freight services across Europe. With our extensive network, cutting-edge technology, and seasoned team, we ensure your goods get where they need to go, safely and on time.
We understand that navigating the logistics of freight transport can be complex. Whether you’re new to the world of shipping or an experienced consignor, you might have questions about our services, processes, and policies.
That’s why we’ve compiled this Frequently Asked Questions (FAQ) page, to provide you with instant answers to your most pressing inquiries.
Here, you’ll find information on a wide range of topics, including booking and tracking shipments, understanding shipping rates, warehousing and logistics, customs and compliance and much more.
We’ve designed this resource to help you make the most of our services and ensure a smooth, efficient shipping experience from start to finish.
While we’ve tried to cover the most common questions we receive, we appreciate that each customer and shipment is unique. If you can’t find the answer to your specific question, please don’t hesitate to contact our dedicated customer service team. They are always here to help.
Thank you for choosing Euro Freight Lines as your trusted partner in freight and transport. We look forward to serving you!
Our Customs & Compliance service assists you in managing the regulatory aspects of shipping goods across borders. This includes paperwork, customs duties, taxes, and ensuring compliance with local and international laws.
You can track your shipment using the tracking number provided at the time of booking. Simply enter this number into our online tracking system to get real-time updates on your shipment’s status.
We offer secure, flexible warehousing solutions to meet various needs. Whether you need short-term storage or long-term solutions, our facilities are equipped to handle a wide range of goods.
Yes, we have specialized facilities to handle and store perishable goods in temperature-controlled environments.
We offer air, maritime, and truck transportation options. The choice depends on your specific needs in terms of cost, time, and nature of the goods.
Maritime shipping times depend on the origin and destination of the shipment. Our customer service team can provide a more accurate estimate based on your specific requirements.
Yes, we can handle certain types of hazardous materials. Please contact our team for specific guidance and procedures to ensure safe and compliant transportation.
Yes, we provide door-to-door delivery services. This includes collection from your location, transportation, and delivery to the specified destination.
Our supply chain service involves managing and optimizing all facets of the product journey – from procurement of raw materials to delivery of the finished goods to the end customer.
You can get a quote by filling out the form on our website or by contacting our customer service team. They will provide a detailed estimate based on your shipment details.
Shipping rates depend on several factors including the weight and dimensions of the shipment, the mode of transport, and the distance between origin and destination.
Changes can be made depending on the status of your shipment. Please contact our customer service team as soon as possible to discuss your options.
Yes, we provide comprehensive insurance options for your peace of mind. Please contact our team to discuss the best coverage for your shipment.
In the unlikely event of damage, please report it to our customer service team immediately. We’ll guide you through the claims process.
At Euro Freight Lines, we’re committed to sustainable practices. We constantly work towards reducing our carbon footprint and adhere to environmentally friendly policies in all aspects of our operations.
We use state-of-the-art security measures in our warehouses and during transport. This includes surveillance, secure loading procedures, and rigorous staff training.
Consol box is one of the major terms in international shipping. consolidation refers to the act of gathering different shipments (LCL- less than Container load-) items by an operator named “Consolidator”, means collecting different cargoes from different shippers to be gathered together and shipped in one container or truck.
